We look forward to hearing from you!
Phone: (314) 567-3311
Fax: (314) 567-3314
Email: lepetitsoldatus@aol.com
The Phone Lines are Open from 9AM To 4PM Central Standard Time, Monday through Saturday. Other times by chance. Voice Mail, Fax and Email is available 24 Hours a Day, 7 Days a Week.
Payment Options We accept the Following: MasterCard, VISA, Discover, Money Orders & Checks (Personal Checks may be held for up to ten days) - C.O.D. and open credit terms are not an option. We can also accept PAYPAL payments sent to jcarleton@aol.com. Please note that PayPal & Credit Card payments are expected at your checkout time.
Payment by mail (Check or Money Order) You can place an order through our site and select to pay by mail with check or money order. Your items are pulled and held until funds arrive. You have 7 days from the date of placing the order for the funds to reach us. If funds are not received within one week, your order may be cancelled. Any check that is returned unpaid (i.e. a bounced check) is subject to a $25 fee in addition to the original amount of the check and must be paid in certified funds. If a bounced check and fee remain unpaid, we will report it to the national check verification company that we use. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We monitor our website and traffic using Google's free analytics and conversion tracking features.
Shipping Policies
International Shipping Guidelines
Return Policy We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges. Le Petit Soldat will credit you for shipping charges only if it was an error on our part. We hold the right to refuse any return that is not pre-authorized. Please Phone, email or mail a request and we will be happy to accommodate if you are unsatisfied with your order. Items can be returned within 15 days if still in saleable condition (unopened, undamaged). We will credit purchase price back to your credit card, issue store credit or a refund check whichever you prefer. After 30 days no refunds or exchanges will be issued.
Factory Defects Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange. In most cases, we will handle the exchange and the shipping fees.
Other Return info Items damaged in shipment to the customer MUST have its' original shipping carton, contents and packing material so that a UPS or US Post Office claim can be filed. Without all the above, no claim can be filed and we will not be held liable for the loss. No credits will be applied, or refund checks issued, until the item(s) has been received.
Back Orders Any item that is not in stock is automatically back ordered. You can cancel back orders any time. Back orders are shipped at no additional charge. This does not include items that are not yet available or pre-order items. A separate charge will apply to items listed as not yet available (new items). You need to consider availability of an item. To save you extra shipping charges orders may be held up if new items are expected in a short time after your order is placed. We will make our best judgment. Some imported products are typically made in small quantities and take time to restock. Often times it can take months to receive some of these products. If you would like to cancel an order we would prefer you do it in writing or via email. If an item becomes discontinued and we cannot fill the back order we will notify you.
Other Information For other questions or concerns or to check on an order please call between 9:00AM and 4:00PM CST, Monday through Friday.
We endeavor to provide you with the best quality, pricing and service in the market. If you have any suggestions on how we can better serve you, please share your ideas with us.
Thank you for choosing Le Petit Soldat